Terms and Conditions
Introduction
These Terms and Conditions govern the provision of Panoris products and services, including hardware, software, web services, and related support.
Panoris provides a complete solution for recording and analysis of football matches, designed for professional clubs, leagues, and federations.
Scope of Services
Panoris delivers hardware (camera systems), software (recording and analysis tools), web services (user interface and data access), and related services such as installation, support, and maintenance.
The exact scope of delivery is always defined in an individual quotation and agreement.
Agreement and Ordering
Services are provided based on a confirmed quotation. The agreement becomes valid once the quotation is accepted and confirmed by Panoris.
By accepting the quotation, the customer agrees to these Terms and Conditions.
Delivery and Setup
Standard delivery and setup typically take place within 4 to 8 weeks after receipt of the advance payment and completion of all required preparations by the customer.
The customer is responsible for ensuring that all technical and infrastructural requirements are fulfilled prior to installation. If these conditions are not met, the delivery may be considered completed.
Pricing and Payment
Payment is divided into an advance payment and a final payment after system setup. Subscription and service fees are billed annually unless agreed otherwise.
All invoices have a standard payment term of 14 days.
Use of Software and Services
The software is provided under a non-exclusive, non-transferable license for the purpose of recording and analysis of football matches.
Panoris is designed to support existing workflows of coaches and analysts, not to replace them.
Support and Warranty
Hardware is covered by a standard warranty period of two years. Software warranty applies for the duration of the agreement.
Standard response time for support requests is up to 2 working days, with resolution typically within 20 working days depending on the nature of the issue.
Support is available via email at support@panoris.com or by phone at +420 774 725 152.
Customer Responsibilities
To ensure proper system functionality, the customer must provide the required infrastructure, maintain the environment and hardware, enable remote access for support, and follow installation and usage guidelines.
Liability
Panoris is not liable for issues caused by third-party systems, incorrect usage, or external factors beyond its control.
The total liability of Panoris is limited to the value of the contract.
Confidentiality
Both parties agree to treat all non-public information as confidential, including technical data, pricing, and mutual communication.
Data Protection
The customer acts as the data controller, while Panoris acts as the data processor. All personal data is handled in accordance with applicable data protection regulations, including GDPR.
Term and Termination
Agreements are typically concluded for a defined period and may be renewed based on mutual agreement.
Either party may terminate the agreement under defined conditions, such as non-payment or failure to meet contractual obligations.
Governing Law
These Terms and Conditions are governed by the laws of the Czech Republic.